At SciPlay, we are committed to providing you with exceptional customer support and assistance whenever you need it. Our goal is to ensure that your gaming experience is enjoyable, hassle-free, and meets all your expectations.
Our Support Channels
We have multiple channels available for you to contact us:
For immediate support, you can access our in-game support through the game itself, where youll find a comprehensive list of frequently asked questions and answers. If your issue is not addressed here, you can reach out to us via email.
We also recommend checking our Help Centre, which contains valuable information on various topics related to gaming, account management, and responsible gaming practices.
Email Support
Our dedicated team is available by email 24/7 to assist with any queries you may have. Please note that while we strive to respond promptly to all inquiries, our response times are subject to change based on the volume of emails received. Our standard business hours for responding to emails are:
Responsible Gaming Assistance
At SciPlay, we take responsible gaming seriously and understand that sometimes our players may need assistance with managing their game time or addressing any concerns they may have about their behavior. Our team is trained to provide support in a sensitive manner and can be reached via email for all inquiries related to responsible gaming.
Technical Support
Our dedicated technical support team is available 24/7 to assist you with any issues or concerns related to game performance, account access, or any other technical matters. You can reach us through our in-game support feature or by sending an email.
Account Security Assistance
We take the security of your account and personal data seriously. If you have any concerns about your accounts security or would like advice on how to enhance it, please dont hesitate to contact us via email.
General Support Workflow
For most issues, our in-game support and FAQ sections can address your queries quickly. If you need personalized assistance or wish to escalate a matter further, please dont hesitate to contact us via email.
We will do everything possible to resolve your issue as soon as possible.
FAQs and Help Centre Access
Our FAQ section contains comprehensive information on various topics, including account management, gaming practices, and technical troubleshooting. You can access the FAQs directly from our website or through the in-game support feature.
We have also included links to several external support organizations below for those who may need additional assistance with responsible gaming concerns:
Communication Expectations
While we strive to respond promptly to all inquiries, please note that our response times are subject to change based on the volume of emails received. We appreciate your patience and understanding in these matters.
Your feedback is invaluable to us!
